Customer Service – Feedback Form

Your satisfaction is our highest priority.

At New Life, we strive to consistently go the extra mile for each and every one of our parents-to-be. Your journey has led you to us for a reason, and we are dedicated to ensuring your happiness and comfort every step of the way with us. From before your program even begins through to the time you take your baby home, our team is devoted to meeting and exceeding your expectations. In the event that you experience any unanticipated inconvenience at one of our New Life Group branches, we urge you to contact us immediately. By allowing us to intercede the moment you feel uncomfortable or dissatisfied, we can more efficiently address and correct the problem at its source.

Cultural Considerations

New Life Georgia is one of nine New Life Global branches, which gives our team access to New Life fertility and surrogacy clinics throughout the world in locations such as Poland, India, South Africa, Mexico, South East Asia and Ukraine. In respect of cultural differences, each member of our team will do their best to communicate with you any

irregularities you may experience so you can anticipate them, understand, and know how to react; however, if at any time you feel uncomfortable or unhappy, or experience any inconvenience, please contact us immediately so we can help.

Delay in Response

Every team member at every New Life branch, including New Life Georgia, understands the critical importance of immediate communication. Whether you contact us through e-mail, WhatsApp, or Skype, you can expect to receive a response from us within 12 business hours (weekends excluded). Your happiness and satisfaction are of the utmost importance. If there is any delay in our response, please contact us straightaway at sophie@newlifegeorgia.com so we can correct the situation as quickly as possible.

Third Party Considerations

Our comprehensive surrogacy programs often include the cooperation of third parties, such as notaries, translators or delivery hospitals. Due to the special agreements we have established, you should not be asked to pay any additional charges directly to any third party, including members of the legal team (lawyers), foreign branch team members, notaries or translators; however, due to some cultural differences in some countries parents-to-be may be asked for additional payment for certain services. If this happens, do not agree to these charges. Instead, contact New Life immediately with details of who asked for the additional payment and which services they have requested it for. While the third party should be aware of the agreements we have in place, we will take this opportunity to remind them to prevent you from being held responsible for unnecessary additional charges.

All-Inclusive Surrogacy Packages

When you begin a program with New Life, you will be given an agreement that outlines the costs of certain services that will be included with your package. Because our surrogacy packages are all-inclusive, you should never be asked for any additional payments beyond what is outlined in this agreement unless it has been discussed with a New Life representative beforehand. Because the packages are all-inclusive, the costs have already been determined and agreed to by all of the involved third parties, including the IVF clinics, laboratories and delivery hospitals. You should never be asked for additional payment from any of these third parties, and a member of New Life Group will accompany you everywhere you go at every step of the program; but while we strive to maintain the highest quality customer service on our team, we are not always capable of monitoring third party representatives. In order to prevent any inconvenient or uncomfortable situations, please keep your New Life team involved and informed at all times, and if any unexpected events take place, notify us immediately.

Your Feedback Matters

At New Life, we never let ourselves be 100 percent satisfied with what we do because we recognize that there is always room to grow and improve. We consistently strive to learn from each of our parents-to-be and successful parents. By carefully listening to your remarks, thoughts, and comments, we can make changes within our flexible policies to better meet your needs and expectations. If you have any questions, concerns, or recommendations, please do not hesitate to let us know. We look forward to hearing how we can make your experience with New Life even better.